The Intercultural Readiness Check
October 24, 2022 2023-04-10 2:29The Intercultural Readiness Check

The Intercultural Readiness Approach is relevant to anybody who has to work in some way with people from other cultures. That goes for a clerk in a merchandising office in London, who only speaks English, never leaves his office, but who spends an hour a day on the phone chasing up worldwide deliveries and resolving mixed-up orders. It also goes for the Regional Manager for Asia and the Pacific Rim, who manages eight countries, 5,000 employees and liaises daily in four languages. At an individual level, the IRC helps each person identify his or her strengths and weaknesses, and gives constructive and practical suggestions on how to develop those areas that are appropriate for that person. Not everybody needs to be good at everything, and used in training and coaching settings, the IRC can also help to sort through and prioritise different needs and development areas. At a more strategic level, a company-wide use of the IRC can allow a company to benchmark and align the profiles and competences of its employees with its global and cross border aspirations. With the tools for Intercultural Management Development available today, to which the Intercultural Readiness Approach is an important contribution, there is no excuse to use cultural differences as justification for failed ventures. What is true, however, is that it takes time to develop these competences, and this development needs to be anticipated and invested in. Intercultural competences and profiles need to be identified in advance of the business need and developed for the success of future projects. The Intercultural Readiness Approach delivers just that.
Curriculum
- 6 Sections
- 48 Lessons
- 2 Weeks
- Introduction8
- 1.1Rationale behind the competences
- 1.2Outcomes of IRC Assessment
- 1.3For which purposes can the IRC be used?
- 1.4For whom is it appropriate?
- 1.5Clarifying the term Competence
- 1.6Objectives of the Intercultural Readiness Approach
- 1.7Assessing intercultural competences with the IRC
- 1.8The IRC in its current format is less ideal for:
- I - Intercultural Sensitivity10
- 2.1Definition
- 2.2Why is Intercultural Sensitivity necessary for working in an intercultural environment?
- 2.3How do other researchers and practitioners define Intercultural Sensitivity? Do we have proof that it is important?
- 2.4Bennett’s (1993) Developmental Model of Intercultural Sensitivity
- 2.5How does Bennett’s definition of Intercultural Sensitivity differ from Intercultural Sensitivity as assessed by the IRC?
- 2.6Intercultural Sensitivity according to Bhawuk & Brislin (1992)
- 2.7Cultural Empathy according to van der Zee & van Oudenhoven (2000, 2001)
- 2.8Cultural Empathy according to Ruben (1976)
- 2.9Facet 1 – Cultural Awareness
- 2.10Facet 2 – Attention to Signals
- II - Intercultural Communication13
- 3.1Preface
- 3.2Defining Communication
- 3.3Communicating is more than meaningful behaviour
- 3.4Ways of being misunderstood
- 3.5Why do we misunderstand each other?
- 3.6Communicative Competence
- 3.7Do we have proof of cultural differences in communication style? Is this competence really important?
- 3.8Intercultural Communication as assessed by the IRC
- 3.9Intercultural Communication in its broadest sense
- 3.10Facet 1 – Active Listening
- 3.11Facet 2 – Adjusting Communicative Style
- 3.12Intercultural Communication according to Samovar & Porter (1991)
- 3.13Intercultural Communication according to Scollon and Scollon (1995)
- III - Building Commitment8
- 4.1Definition
- 4.2Building Commitment and cooperating in multicultural teams
- 4.3Is management of social processes more important for multicultural than for monocultural teams?
- 4.4Building Commitment and managerial/leadership competences
- 4.5Leadership or Management?
- 4.6Transactional and transformational leadership
- 4.7Facet 1 – Building Relationships
- 4.8Facet 2 – Reconciling Stakeholder Needs
- IV - Managing Uncertainty8
- 5.1Definition
- 5.2Managing Uncertainty and related concepts in the literature
- 5.3Do we have proof that Managing Uncertainty and related concepts are important for intercultural situations?
- 5.4Tolerance for Ambiguity
- 5.5Flexibility
- 5.6Agreeableness in the Big Five Model of Personality
- 5.7Facet 1 – Openness to Cultural Complexity
- 5.8Facet 2 – Exploring New Approaches
- Get your IRC profile and feedback today!1